Shipping & Returns

Shipping

Processing Time: Orders are processed within 7 business days.

Delivery Times: Once dispatched, delivery typically takes 2–5 business days for metro areas and 5–10 business days for regional and remote areas. These timeframes are estimates only and depend on your location and our delivery partners — we are unable to guarantee exact delivery dates.

Shipping Costs: Free shipping on all orders over $50. A flat shipping fee of $10 applies to orders under $50. We currently ship within Australia only.

Order Tracking: Order tracking is not currently available. If you have any questions about the status of your order, please contact us at info@youthit.com.au.

International Shipping: At this time, we ship within Australia only.

Returns & Refunds

Change of Mind: We accept change-of-mind returns within 30 days of delivery, provided the product is unopened, unused, and in its original packaging. Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items: If you receive a faulty, damaged or incorrect item, please contact us at info@youthit.com.au within 7 days of delivery. In accordance with the Australian Consumer Law, you are entitled to a repair, replacement or refund for goods that are faulty, not as described, or do not do what they are meant to do. We will cover return shipping costs for faulty or incorrect items.

How to Request a Return: To request a return, contact us at info@youthit.com.au with your order number and reason for return. We will provide instructions once your request is reviewed.

Refund Processing: Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items: For hygiene and safety reasons, opened products cannot be returned unless faulty. Consumer guarantees under the Australian Consumer Law continue to apply regardless of this policy.

Contact Us

For any questions about shipping or returns, please contact: