Privacy Policy

1. Introduction

Yarra Vibe Pty Ltd ("Youthit", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information in connection with youthit.com.au (the "Site") and our products and services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, delivery and billing address.
• Order information — products purchased, order history, payment confirmation (we do not store full payment card details — these are processed securely by our payment provider).
• Account information — if you create an account, your login details and preferences.
• Communications — enquiries, feedback and correspondence you send us.
• Technical information — IP address, browser type, device information and browsing behaviour on the Site, collected via cookies and similar technologies.
• Marketing preferences — whether you have opted in to receive promotional communications.

3. How We Collect Information

We collect personal information directly from you when you browse the Site, create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with us. We may also collect information automatically through cookies and analytics tools.

4. How We Use Your Information

We use personal information to:

• Process and fulfil your orders, including payment processing and delivery.
• Communicate with you about your orders, account or enquiries.
• Send marketing communications, where you have opted in (you can unsubscribe at any time).
• Improve the Site, our products and customer experience.
• Comply with legal and regulatory obligations, including under the Therapeutic Goods Act 1989 (Cth).
• Prevent fraud and maintain the security of the Site.

5. Disclosure of Information

We do not sell your personal information. We may disclose personal information to:

• Delivery and logistics providers, to fulfil your order.
• Payment processors, to process transactions securely.
• IT service providers who host or support the Site.
• Regulatory bodies, where required by law (e.g. the Therapeutic Goods Administration).
• Professional advisers, where necessary for legal or business purposes.

5A. Storage and Transfer of Data

Your personal information may be stored and processed either in Australia or by third-party service providers that operate servers outside Australia. We take reasonable steps to ensure your information is handled securely and in accordance with the Australian Privacy Principles, regardless of where it is processed.

6. Cookies

The Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and support functions such as your shopping cart. You can control or disable cookies through your browser settings, though this may affect Site functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time using the link provided in each communication, or by contacting us directly. We comply with the Spam Act 2003 (Cth).

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

10. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

13. Contact Us

By using our Site, you consent to this Privacy Policy.