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Youthit-Privacy Policy 

1. INFORMATION WE COLLECT AND HOW WE USE IT

We collect information to provide you with better services and a personalized experience. The information you provide directly to us may vary depending on your interactions with us. This may include:

Information You Provide:

  • Identity and Contact Details: When you create an account, contact us, or make a purchase, we collect personal details such as your name, gender, date of birth, residential and business addresses, phone numbers, email addresses, and other electronic contact information.

  • Transaction Information: Records of your purchases, inquiries, and complaints.
  • Voluntary Information: Information you provide voluntarily through surveys, product reviews, search functions, or feedback forms.

Information We Automatically Collect:

  • Technical and Browsing Data: When you visit our Website, we automatically collect your IP address, browser type, device information, and details of your interactions with the Website (e.g., pages viewed, time spent). This helps us analyze traffic, diagnose issues, and optimize your browsing experience.

How We Use Your Information:

  • To process your orders and manage your account.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To send you marketing communications, newsletters, alerts, surveys, and invitations to events or new product launches—only with your explicit consent.
  • To conduct promotional and marketing activities.
  • To perform market research and analysis to improve our products and services.
  • To ensure the security of the Website and prevent fraud.
  • To comply with legal obligations.

2. HOW WE SHARE AND TRANSFER YOUR INFORMATION

We collect information to provide you with better services and a personalized experience. The information you provide directly to us may vary depending on your interactions with us. This may include:

Service Providers：

We engage trusted third parties to assist in our operations, such as:

  • Payment processors (we do not store full credit card details).
  • Logistics partners for product delivery.
  • Cloud service and data analytics providers for hosting and data analysis.
  • Marketing agencies (only with your consent).
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.
  • International Transfers: Your information may be transferred to and processed in locations outside Australia (e.g., mainland China, Hong Kong). We ensure such transfers comply with Australian privacy laws through contractual safeguards.

3. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to ensure the Website functions properly and to personalize your experience.

What Are Cookies?

Cookies are small text files stored on your device when you browse our Website. They remember your preferences (e.g., username, language) and improve your experience.

Types of Cookies:

  • Essential: Required for core functionalities like login and navigation.
  • Performance: Help us analyze Website usage.
  • Functional: Remember your preferences (e.g., language or region).
  • Advertising: Used for targeted ads (with your consent).

Managing Cookies:

  • You can disable cookies via your browser settings, but this may affect Website functionality.

4. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your data.
  • Opt-Out of Marketing: Unsubscribe via links in our emails or contact us directly.
  • Withdraw Consent or Request Deletion: Where permitted by law, you may withdraw consent or request deletion of your data.
  • Complaints: Contact us first; if unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner.

5. DATA SECURITY RETENTION, AND CONTACT US

Security Measures:

  • We implement technical and organizational measures (e.g., SSL encryption) to protect your data from unauthorized access or misuse.

Data Retention:

  • We retain your information only as long as necessary for the purposes outlined or to comply with legal obligations (e.g., tax records for 7 years).

Policy Updates:

  • We may update this policy periodically. Changes will be posted on this page, and you may be notified via email where appropriate.

Contact Us:

  • For privacy-related inquiries or to exercise your rights, contact our Privacy Team:

    • Email: mkt@youthit.com.au
    • Postal Address: 11 Mummery Street, Mount Waverley, VIC 3149, Australia

 

Thank you for taking the time to read our Privacy Policy.

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The Idea

Our mission began with a father’s most fundamental wish: to make his child’s world clearer and brighter.

In 2010, pharmacist Mr. Charlie Huang founded YOUTHIT in Melbourne. Faced with “one-size-fits-all” eye care solutions on the market, he was determined to break the mold. How to provide truly precise and effective nutrition for eyes with different needs?—This question, born from a father’s pursuit, became the starting point of our brand’s innovation.

Starting from a pharmacy in Melbourne, to attracting the attention and recommendation of Australian government agencies, YOUTHIT’s presence gradually expanded globally. Today, we have entered all major Chinese e-commerce platforms, completing a seamless advancement from a local Australian brand to one that covers the Asia-Pacific region.

In 2024, YOUTHIT has completed a brand strategy upgrade, grounded in a new principle: Precision Nutrition, Originated from Australia. We consistently adhere to a personalized needs-oriented approach, not only safeguarding vision but also elevating care to precise, holistic wellness for the body and mind.

YOUTHIT

Using scientific precision to protect your loved ones.