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退款和退货策略

SHIPPING AND RETURNS INFORMATION

SHIPPING RATES

Shipping costs will be calculated based on the weight and volume of your order, as well as your specified destination. This fee will appear as “Shipping” during checkout. All orders within Australia containing 2 or more items qualify for free standard shipping.

DISPATCH AND DELIVERY

We aim to dispatch orders within three working days, however, there may be delays during peak sales and promotional periods. You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquiries. Delivery times will vary based on location.

AUSTRALIAN SHIPPING

Shipping within Australia is generally carried out by Australia Post, though we may opt to use an alternate service where necessary. Please ensure a valid address is supplied – we can deliver to residential, business and PO Box addresses.

RETURNS AND REFUNDS

We do not cancel orders or issue refunds based on “change of mind.” In accordance with your statutory rights under the Competition and Consumer Act 2010 (Commonwealth) (which cannot be waived), we will replace or provide compensation for products that have been delivered and confirmed to have quality issues or damage. To return such items, please submit a request via our “Contact Us” page within 24 hours of delivery. We regret that we cannot provide after-sales service for requests submitted after this period.

RESTRICTIONS

We reserve the right to not supply products based on your location.

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The Idea

Our mission began with a father’s most fundamental wish: to make his child’s world clearer and brighter.

In 2010, pharmacist Mr. Charlie Huang founded YOUTHIT in Melbourne. Faced with “one-size-fits-all” eye care solutions on the market, he was determined to break the mold. How to provide truly precise and effective nutrition for eyes with different needs?—This question, born from a father’s pursuit, became the starting point of our brand’s innovation.

Starting from a pharmacy in Melbourne, to attracting the attention and recommendation of Australian government agencies, YOUTHIT’s presence gradually expanded globally. Today, we have entered all major Chinese e-commerce platforms, completing a seamless advancement from a local Australian brand to one that covers the Asia-Pacific region.

In 2024, YOUTHIT has completed a brand strategy upgrade, grounded in a new principle: Precision Nutrition, Originated from Australia. We consistently adhere to a personalized needs-oriented approach, not only safeguarding vision but also elevating care to precise, holistic wellness for the body and mind.

YOUTHIT

Using scientific precision to protect your loved ones.